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ZW Guarantee

OUR GUARANTEE
 
We guarantee that the all the products here at Ziivan Watches are as presented and described.  If this is not the case with your item(s) you can return it for a full refund or keep the item and receive a 33% refund.

All products at Ziivan Watches are guaranteed to be delivered within 35 days via ZW Premium Shipping and 70 days via ZW Free Shipping. A 33% refund will be granted if the item(s) is not received within this time frame.

RETURN POLICY

All of the products at Ziivan Watches are thoroughly tested before any of them are processed for shipping. To be eligible for a return, your item must be unused and in the same condition and packaging that you received it in.

IMPORTANT! Customers with a return must submit their Product Return Form no later than 7 days from the item(s) original arrival date.


THE FOLLOWING CANNOT BE GRANTED STORE CREDIT, REFUNDS OR EXCHANGE
 
 1.  Clearance Items
 2.  Gift Certificates
 3.  An item you claim is not as presented or described, but Ziivan Watches can prove otherwise.
 4.  Items are as presented or described, but you no longer want them.
 5.  The item has obvious signs of use.
 6.  Any item not in its original condition, is damaged or missing parts.
 7.  Any item returned with a shipping date that is more than 7 days after the original arrival date.
 8.  Your order did not arrive due to factors within the buyer's control. (ex. providing the wrong shipping address)
 9.  Your order did not arrive due to exceptional circumstances outside our control (ex. not cleared by customs, delayed by a natural disaster)
10. Other exceptional circumstances that occur outside the control of Ziivan Watches.

REFUND, STORE CREDIT OR EXCHANGE
 
Once your return is received and inspected, we will contact you by email that we have received your item. We will then notify you whether or not the item has been approved for a refund, store credit or exchange.

If you are approved, then your return will be processed, and the appropriate compensation will automatically be applied. Refunds may take up to 3 business days.


EXCHANGES

We only exchange items if they are defective or damaged.


RETURN SHIPPING

Please ship the item to us by Registered Airmail. It is inexpensive and it usually takes about 25 to 40 days to arrive. We will process the item as soon as we receive it. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. The package that is being returned must be postmarked within 7 days of the item(s) arrival date to qualify for a refund.


IMPORTANT

The returned item must be in the original packing, include accessories if any. It must also include the following written information in the package:

1. Order ID, SKU, and shipping address.
2. The reason for the return.
3. Refund, store credit or exchange.


CONTACT INFORMATION

Questions about the Returns Policy?

Contact Us


RETURNS REQUEST

Please fill out the Product Return Form.
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