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Frequently Asked Questions

Account Information


How do I change my password?

If you are logged in, you can change your password by clicking on the "Change My Password" link  in "My Account". If you forgot your password, you can click on the "Forgot My Password" Link on the "Register / Login" page.

How do I change my shipping address?

 You can change your shipping address by clicking on the "My Address Book" link  in "My Account". You can also change your shipping address when you checkout.

I only used a portion of my gift certificate. How do I find out my balance?

Gift certificate balances are available in your account menu. Click on the 'My Account" button beneath your avatar in the left hand column and scroll down to "My Gift Certificate Balance" link.

 
How do I track my order?

Upon shipment you will receive an email confirming your item has beeen shipped along with a tracking number. You will also receive a tracking number in "My Account" under "My Order History" and you will be able to track your item right on the page. There is also a link for the tracking page in the footer of this website. Tracking code information is available within 5 to 10 days of the shipping date.

I don't have a Paypal account. Can I still use Paypal to pay for an item a Ziivan Watches?

Yes, you can still use Paypal to pay. You don't need a Paypal account in order to use the payment gateway.

Opening a Paypal account is optional after making a purchase.

 

Ziivan Watches


What makes Ziivan Watches different from other online watch stores?
Can I advertise on Ziivan Watches?

Yes, you can advertise on Ziivan Watches. For more info and our current advertising rates please contact us.

How do I know if Ziivan Watches is a safe place to shop?

At ZiivanWatches we believe that security has to have the highest priority in order to serve our valued customers. We employ Rapid SSL HTTPS storewide and Ziivan Watches ia also protected via Cloudflare SSL, a highly secure global content delivery network.

Product Information


Do I get a guarantee when I make a purchase at Ziivan Watches?
 
We guarantee that the all the products here at Ziivan Watches are as presented and described.  If this is not the case with your item(s) you can return it for a full refund or keep the item and receive a 33% refund.

All products at Ziivan Watches are guaranteed to be delivered within 35 days via ZW Premium Shipping and 70 days via ZW Free Shipping. A 33% refund will be granted if the item(s) is not received within this time frame.
 
 
 
Which payment options do you offer currently?

We offer Paypal Payment Services. You don't need a Paypal account in order to use the payment gateway. Paypal accepts all major credit cards, and opening an account is optional after making a purchase.

How long will it take to receive a Ziivan Watches gift certificate?

The recipient of the gift certificate will receive it immediately after the certificate has been purchased. The recipient will be prompted for the gift certificates code when checking out at Ziivan Watches.

If I change my mind about my purchase can I return it for a refund?

Unfortunately we cannot provide a refund if you change your mind about a shipped item. We encourage customers to take their time when choosing a product and we are more than happy to answer any questions about Ziivan Watches and our products via the support center.

Shipping Information


How long should I expect to wait for my item(s) via ZW Premium Shipping?

ZW Premium Shipping times are posted on our worldwide shipping page

What should I do if my item arrives damaged?

If your item arrives damaged, please fill out a Product Return Form on "My Returns" section of My Account.

Please ship the item to us by Registered Airmail. It is inexpensive and it usually takes about 25 to 40 days to arrive. We will process the item as soon as we receive it. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. The package that is being returned must be postmarked within 7 days of the item(s) arrival date to qualify for a refund.

Once your return is received and inspected, we will contact you by email that we have received your item. We will then notify you whether or not the item has been approved for a refund, store credit or exchange.

If you are approved, then your return will be processed, and the appropriate compensation will automatically be applied. Refunds may take up to 3 business days.

How long should I expect to wait for my item(s) via ZW Free Shipping?

ZW Free Shipping times are posted on our worldwide shipping page

What if my item(s) arrives not as described?
We guarantee that the all the products here at Ziivan Watches are as presented and described.  If this is not the case with your item(s) you can return it for a full refund or keep the item and receive a 33% refund.

All products at Ziivan Watches are guaranteed to be delivered within 35 days via ZW Premium Shipping and 70 days via ZW Free Shipping. A 33% refund will be granted if the item(s) is not received within this time frame.

All of the products at Ziivan Watches are thoroughly tested before any of them are processed for shipping. To be eligible for a return, your item must be unused and in the same condition and packaging that you received it in.

IMPORTANT! Customers with a return must submit their Product Return Form no later than 7 days from the item(s) original arrival date.
 
Is tracking supported by all countries?
Free shipping Item trackling is not supported by all countries. Tracking elegibility will be determined at checkout.
Tracking codes are available within 5 to 10 days of the order date.
 
Why is my tracking number getting the error "Tracking does not exist" ?

Tracking code information is available within 5 to 10 days of the shipping date. If more than 10 days has passed please contact us via the support center.

Returns Information


How do I return an item to Ziivan Watches?

For an instructions on how to return an item to Ziivan Watches, please refer to our Return Policy.

Does Ziivan Watches pay for the return shipping cost?

Sorry, shipping costs are non-refundable.

Please return ship the item to us by Registered Airmail. It is inexpensive and it usually takes about 25 to 40 days to arrive. 

 
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